Boiler down? We're already local.
No heat, no hot water, or a fault code you don't recognise — call before midday and one of our Deal-based engineers is usually with you the same day.
- Phone answered 24 hours a day
- Stocked vans — most fixes first visit
- £80+VAT first hour, £40+VAT per ½ hour
- All major brands repaired
Most repairs, fixed in one visit.
Fault-finding is our bread and butter. Our engineers carry well-stocked vans and know the common failure points of every major boiler brand, so most repairs are completed on the first visit.
Repairs are charged at £80+VAT for the first hour, then £40+VAT per half hour — published openly on our pricing page, not quoted vaguely on the phone. If a repair genuinely isn’t worth it, we’ll say so honestly and give you a fair fixed quote for a replacement instead. No scare tactics, no invented faults.
Seen a code on the display? Our free boiler fault code library covers hundreds of Worcester, Vaillant, Ideal, Baxi, Glow-worm and Alpha codes, with safe checks you can try before we arrive.
Never pay a call-out fee again
BOYLA HomeCare members get priority response with no call-out fees — plans from £9 a month.
Safe checks before you call us
A few things are worth trying yourself, and none of them involve opening the boiler. Check the pressure gauge — most boilers want roughly 1 to 1.5 bar when cold, and a system that has dropped below that may just need topping up via the filling loop. Check the thermostat is calling for heat and has working batteries. Check other gas appliances still work, in case the supply is the issue. Give the boiler one reset.
If it locks out again after a reset, stop there and call us. Anything involving gas, the burner or sealed components legally requires a Gas Safe registered engineer. And if you ever smell gas, leave the property and ring 0800 111 999 straight away.
The faults we see most often
No heating but hot water working (or the reverse) usually points to a diverter valve. Pressure that keeps dropping means a leak, a tired pressure relief valve, or an expansion vessel that needs recharging. Radiators cold at the bottom is sludge, and needs a flush rather than a new boiler. Ignition lockouts often come down to electrodes, a fan, or the gas supply.
Our engineers carry the parts that fail most, so the majority of repairs are done in a single visit rather than a diagnosis today and a return trip next week.
What it costs
No hidden feesYou know the rate before we set off. No call-out fee on top, no vague “from” pricing.
| First hour on site Always chargeable, even if the fix is quick. | £80+VAT £96 inc. VAT |
|---|---|
| Each additional half hour Charged in 30-minute increments after the first hour. | £40+VAT £48 inc. VAT |
- Parts are charged on top of labour — if we can get the part the same day, we'll usually fit it on the visit.
- We answer the phone 24 hours a day, but we do not operate a guaranteed emergency call-out or out-of-hours cover service — we will always tell you honestly when we can get to you. Where we are able to attend outside normal working hours by prior arrangement, that time is charged at double the standard labour rate.
- BOYLA HomeCare members pay no call-out fee.
Questions we're often asked
How fast can you get to East Kent?
For emergencies, usually the same day — especially if you ring before midday. We will give you an honest arrival window on the phone rather than a vague all-day slot.
How is a repair visit charged?
Repairs are charged at our hourly rate: the first hour is always billable, then in half-hour increments after that, plus any parts. We explain the rate when you book, before anyone comes out. BOYLA HomeCare members pay no call-out fee.
Why is my boiler losing pressure?
Most often a small leak somewhere on the system, a failed pressure relief valve, or a waterlogged expansion vessel. Topping it up via the filling loop is a safe short-term fix, but if you are doing that more than once or twice a year something needs investigating — persistent pressure loss usually means water is escaping somewhere.
Why is my boiler making a banging or whistling noise?
Kettling — a whistling or rumbling as it heats — usually means limescale or sludge in the heat exchanger, which is common in hard-water parts of Kent. Banging on start-up can point to ignition problems. Neither is something to ignore, as both make the boiler work harder and shorten its life.
My boiler is showing a fault code — what does it mean?
Look it up in our free fault code library, which covers hundreds of codes for Worcester, Vaillant, Ideal, Baxi, Glow-worm and Alpha boilers. Each guide explains what the code means, how serious it is, and what is safe to check yourself before calling an engineer.
Is it worth repairing an old boiler?
Often, yes — we are repair-first, and a well-made boiler is usually worth fixing. But when the repair cost starts approaching a meaningful share of a replacement, or parts are getting hard to find, we will tell you honestly rather than take your money for a fix that only buys a few months.
What should I do if my boiler stops working?
Check the obvious first: is there power, is the pressure gauge in the normal band, is the thermostat calling for heat, and has the gas supply been interrupted? A reset is worth one attempt. If it locks out again, stop there and call us. If you smell gas at any point, leave the property and ring the National Gas Emergency line on 0800 111 999 immediately.
Recent work
A few jobs from around East Kent — our own photos, not stock images.
Where we cover
Based in Deal, covering the whole of East Kent — including: